Guest Services

Contact the Guest Services Desk

(804) 740-7467

Regency Square's Customer Service Center is located on the upper level near Texas de Brazil at Entrance #4. The Customer Service Center phone number is call 804-740-SHOP (7467).

Regency's Customer Service can assist you with the following services:

• Regency Square Gift Cards from $20 to $500*
• American Express Gift Cards in denominations of $25, $50, $100**
• Ticketmaster
• Copies - .25 each
•  Fax - $2 per page
• Gift Suggestions -  No Charge
• Gift Wrap -  $2 & up
• Postage Stamps - Face Value
• Special Events -  No Charge
• Stroller Rentals - $4, with a $2 refund upon return
• Travel/Sightseeing Info - No Charge
• Wheelchairs - No Charge
• Job Line - No Charge

* Regency Square Gift Cards have a $2.50 service fee per card.
**$25 Amex gold cards have a $4 fee per card.
$50 Amex gold cards have a $5 fee per card.
$100 Amex gold cards have a $6 fee per card.

Corporate Gift Card Purchases
In order to ease the corporate gift card process, Regency Square encourages large purchases be made at the Customer Service Center, Monday through Friday, from 10 a.m. to 5 p.m. Visa, MasterCard, American Express, Discover, and corporate checks are accepted with proper identification or letter of authorization on company letterhead. Please call the Customer Service Center at (804) 740-SHOP (7467) for more details.

Regency Square Shop Line
Our shopping line is (804) 740-7467 and is your 24-hour a day source for shopping information. The menu options offer you direct connect to stores, mall office, directions, jobs, and special events.

Mall Walkers

The Regency Square Mall Walker Program is a fun, free way to walk yourself to a healthier you!  Enjoy the safe, climate-controlled comfort of the center while you walk your way to fitness. Regular brisk walking improves your fitness and your cardiovascular system.

The mall opens for walkers at 8:30 a.m. at the Food Court Entrance. In case of rain, walkers may enter at Entrance 3 at 8:30 a.m. The Mall Walkers Program begins promptly at 9 a.m. Monday through Friday.

2 1/2 laps on lower level (excludes the Food Court) and 2 laps on upper level equals one mile.